Privacy Policy (Australia – 2025)
Effective Date: 16 October 2025
Business Name: Change With Hypnotherapy
ABN: 21287989166
Contact: Helen Checker
Website: https://changewithhypnotherapy.com/
1. Overview
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
Full name and contact details (email, phone, address)
Payment details (processed securely via third-party gateways)
Purchase history and preferences
IP address, device information, and browsing data (when using our website)
Any communications with us, including support enquiries
3. How We Collect Your Information
We collect personal information when you:
Purchase products or services
Create an account or sign up to our mailing list
Contact us via email, forms, or live chat
Use our website (via cookies and analytics tools)
4. Why We Collect It
We use your personal information to:
Process orders and payments
Deliver products and services
Provide customer support
Send updates, newsletters (with consent), and marketing offers
Improve website functionality and user experience
5. Disclosure of Your Information
We may disclose your personal information to:
Third-party service providers (e.g., payment processors, couriers)
Legal or regulatory authorities where required by law
IT and cloud service providers who support our systems
All third parties must comply with Australian privacy standards or equivalent safeguards.
6. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
SSL encryption for website data
Secure payment gateways
Restricted internal access to customer data
7. Access and Correction
You may request access to your personal information at any time. If your details are incorrect, we will promptly correct them.
To request access or correction:
Email us at [your email address].
8. Data Retention
We retain personal information for as long as necessary to fulfil legal, business, and operational requirements. After this, it is securely destroyed.
9. Cookies and Tracking
Our website uses cookies to provide functionality and analytics. You can manage cookie settings through your browser.
10. Complaints
If you believe we’ve breached your privacy rights, please contact us at [your email]. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):